Chatfully: Customer support

Customer support

Provide answers across channels faster to customers' pressing questions.

< 60

average response time (minutes)

your response capacity

faster resolutions (instead of calling)

Build rapport at scale in less time.

Up to 3x more chats can be handled simultaneously to help those in need
Omnichannel interface nurtures contextual profiles which unveil granular consumer intent
80% of consumers prefer messaging instead of calling when they need to contact a business

Shift transactions into chats to grow revenue.

Intelligent web/mobile chat box changes static transactions into conversational transactions
Integrated customer profile records the offers that your customers prefer and when
Customizable click-to-add templates for promotions and other info help customers buy faster

Elevate satisfaction with person-to-person chats.

Unified messaging prioritizes chats for efficient routing to elevate satisfaction to 95% highs
Direct line of 2-way messaging eliminates call waiting to help customers on their schedule
Chat analytics measure customer and agent sentiment to optimize each engagement

Everything you need to update contacts, segment hot leads, and convert fast.

Help customers achieve goals at every touchpoint with the context you need.

Handle surge communication, complex chats, and assign role-based access.

830 Stewart Dr, Sunnyvale, CA 94085

Chatfully is a registered trademark of Chatfully LLC